• If you have any major health conditions that have not been listed, please consult with your physician and obtain approval before attempting to schedule a permanent makeup procedure with us. Our studio’s policy applies to all of our clients. Failure to uphold any of these requirements may result in refusal of service. Thank you for understanding.
  • All costs are non-refundable as services will be carried out according to what clients chose to book for.​
  • A non-refundable booking fee is always required in order to hold your appointment spot. Booking fee will go towards the service.
  • All new & existing clients are to submit in a clear photo of their full face without any makeup on the area before scheduling. We must obtain your (before) photo(s) for our record. Appointment request may be declined if we cannot obtain your (before) photo(s). Photo(s) must be taken in clear lighting with your full face directly looking into the camera. Please do not crop the image, use any filters, or take the photo with flash. Please remove any makeup on the area you wish to get tattooed on.
  • There are no complimentary (free) sessions included in the services that lists for only one session.
  • All incoming clients must wear a disposable mask for their tattoo procedure as we are working with close contact.
  • No children or animals are allowed to your appointment to prevent any distractions to the artists working at the studio & cross-contamination.
  • Additional guests are not allowed in the procedure area as there is limited spacing. This is also to prevent any distraction & cross-contamination. Additional guests may wait in the vehicle or shop/eat around the area during wait time.
  • If you need to reschedule, please inform us 2 weeks in advance before your original appointment time.
  • You must arrive no later than 15 minutes from your original appointment time. Anything later than 15 minutes is an automatic reschedule. Please be mindful that our schedules are planned in advance. We may have other incoming clients after your appointment. If you arrive too late, we may not have enough time to give you the results both parties’ desire.
  • You may develop an allergic reaction to the pigment or topical numbing gel. You may contact us to request a patch test. The patch test has to be done at least 48 hours before your appointment. A patch test, however, does not 100% guarantee that you will develop a reaction. If you do not request a patch test, it will be waived on the day of the appointments
  • If you’ve had prior cosmetic tattoo work done elsewhere and wish to receive service from us, you need to send in clear photos of your current tattoo for approval before booking your appointment. If you fail to do so, schedule an appointment with us, & still come in — a $100 additional charge will be enforced to service OR your booking fee will be forfeited (non-refundable) and your service will be refused if we cannot work with the current condition of your old tattoo.
  • When arriving to the studio, please send us a text to let us know you’ve arrived safely. Please wait in your vehicle until you receive a text response from us informing you that the procedure area is ready.
  • Please bring an extra jacket or small blanket for yourself just in case, as the studio tends to get cold.
  • After each session, we try our best to ensure our clients are satisfied with the results before they leave the studio. Once you have approved everything with us and leave the studio, please be aware that it is an additional fee and separate service if you want to come back for more adjustments. Please keep in mind to double-check everything before you end your appointment.
  • Results are not 100% guaranteed as everyone’s skin absorbs in the ink differently. Sometimes, it may take up to more than one session to achieve desired results. If a retouch was not included in the previous price you had paid for, it is a SEPARATE PRICE & SERVICE if you want to enhance the colour/shape after the healing from the previous session.
  • If you’ve received a permanent makeup service with us, please keep track of your colour maintenance and book accordingly to our timeframes. If you end up receiving another permanent makeup service from a different studio/artist & decide to come back to us after; it will be considered as a: COVER-UP PROCEDURE OR EXISTING TATTOO DONE ELSEWHERE. You will no longer be considered as our existing client, but as a new one (if the current tattoo is approved).
  • For those who do not show up to their scheduled appointment without notifying us (NO-SHOWS), your original appointment will be placed on hold for another 2 weeks so you can reschedule. You have ONE more chance to reschedule & show up to the new appointment. If we do not hear from you after 2 weeks, your appointment(s) will be cancelled & the booking fee will be forfeited (no refund). If you attempt to schedule another appointment with us in the future (after 2 weeks), we will request FULL PAYMENT of the service that will be non-refundable, to ensure the confirmation of your new appointment arrival. We will provide you the studio’s address during scheduling.